Get help with Donara
During the closed beta, support is personal. Start with the documentation, and when you hit a bug, send us a clear report using the template below.
Before you write in
Check the documentation first — getting started, Stripe test setup, campaigns, branding, donations, fee recovery, and uninstall are covered there.
Report a bug
Clear, reproducible reports with the donation context help us fix issues fast. Please include:
- Your environment: Donara / WordPress / PHP / MySQL versions and browser.
- What you expected vs. what happened, and exact steps to reproduce.
- The donation context: one-time or monthly, fee recovery on/off, Stripe test mode (yes/no — for beta it should be yes).
- Safe evidence: screenshots, sanitized logs, and Donara’s public IDs (
cmp_…,don_…,dnr_…), which are safe to share and let us trace a record.
Never send secrets. Do not paste, screenshot, or attach your Stripe secret key (sk_…), your webhook signing secret (whsec_…), full card numbers or CVC, WordPress passwords, or database passwords. We will never ask for them. If you’re unsure whether something is sensitive, redact it.
Contact
Beta participants receive a direct support contact with their invitation. If you’re in the beta and need help, reply to that thread with the details above.